HOW TO DEAL WITH ORDER CANCELLATION

REQUESTING FOR A CANCELLATION [ PROCESSED ORDERS]

1. CALL THE CUSTOMER AND ASK THE REASON WHY SHE/HE WANTS TO CANCELL THEIR ORDER 2. IF ACCEPTABLE REASON PROCESS TO CANCEL BUT IF NOT ACCEPTABLE TELL THE CUSTOMER THAT WE DONT HAVE THE ACCESS TO CANCEL BECAUSE HES/HER ORDER ALREADY PROCESSED AND SHIPPED OUT 3. CONVINCED THE CUSTOMER TO CONTINUE THEIR ORDER AND NOT TO CANCEL IT AS MUCH AS POSSIBLE CANCELLATION UPON DELIVERY : 1. CONTACT THE CUSTOMER TO CONFIRM IF SOMEONE TRIES TO DELIVERY HIS/HER ORDER

• IF YES : ASK THE REASON WHY HE/SHE CANCEL THEIR ORDER

IF NO : 1. TELL HER/HIM THAT WE WILL TRY TO CONTACT THE ASSIGNED RIDER AND FOLLOW UP THEIR ORDER STATUS 2. CALL THE RIDER AND REQUEST TO REDELIVER IT BY THE SAME DAY AS POSSIBLE BUT IF NOT, MAKE SURE TO ASKED THE RIDER TO REDELIVERY IT BY NEXT DAY 3. MAKE SURE TO MONITOR THE ORDER BE REDELIVER BY THE NEXT DAY. 4. OF UPON MONITORING THE PARCEL TAGGED AS "RETURN TO SELLER" CONTACT THE CUSTOMER AND INFORM THEM THAT THEIR ORDER WILL BE RETURNING TO US DUE TO IRRESPONSIBLE RIDER 5 . MAKE SURE TO TAKE THE MOMENT AS AN OPPORTUNITY TO RETURN THE LOST OF SALE BY MEANS OF OFFERING THEM TO REPROCESS THEIR ORDER AND OFFERING PROMOS LIKE BUY 1 TAKE 1 AND FREE SHIPPING FOR US TO ENABLE TO INCREASE THE POTENTIAL SALES FROM THE LOSS OF SALES CAUSE OF THE RTS